Question 1

What if i cancel?

Accepted Answer

If you have to cancel, we would open your dates up online and try to rebook the cottage for you. If we are successful in doing so, all money you have paid to date of cancellation would be refunded less a $150.00 cancellation fee. If we are unable to rebook the cottage, all money paid to date of cancellation would be forfeited to the company.

Question 2

What do i do if there is a probleme when I'm at the cottage?

Accepted Answer

If there is a problem when you arrive at the cottage or throughout your stay, please contact us or your emergency contact to let us know so we can try to rectify the problem for you. If you wait to let us know after you get home we can’t rectify the problem for you as well it will create a problem for the next renters going in.

Question 3

Can we light fireworks off at the cottages?

Accepted Answer

Fireworks are banned from all cottages. Lighting foreworks off at the cottages during your stay will result in immediate eviction from the property.

Question 4

Will my cellphone work at the cottages?

Accepted Answer

Please don’t assume that your cell phone will work throughout the Remi Lake area. Many areas have little or no cellular service depending on the service provider. Check with your service provider to determine whether a specific area has service.

Question 5

Taking care of the enviroment while at the cottages.

Accepted Answer

While at the cottages please be respectful of the area and nature. We are very proud of these beautiful areas and would like to continue to see them stay beautiful for us, you, and future renters.

Question 6

How do i get the keys and directions to the cottages?

Accepted Answer

Once we have processed your final payment, you will be able to access all the information required for your cottage rental including address, directions, and how to access entry to the cottage.

Question 7

What do i do with my garbages

Accepted Answer

Everything you bring to the cottages has to be disposed of one way or another, including garbage and recyclables.  Please remember that your garbage/recycling is to be placed outside the morning of your checkout, not before as it could attract unwanted critters that tend to create a large mess.

Question 8

Can i drink the water at the cottages?

Accepted Answer

Our cottagess use  a well as the primary source of water, including drinking water. We recommend you bring bottled water for drinking regardless of the water source, and whether or not it is filtered.

Question 9

Can i have a camp fire at the cottages?

Accepted Answer

Our cabins do have fire pits for your use.

It is your responsibility to check with the municipality to make sure there are no fire bans on.

Question 10

Cottage Life vs. Critters...

Accepted Answer

Flying, crawling, scurrying animals, and bug life are a part of Cottage Living. Life out here is usually pretty different from life in the city. That is why you’re going on vacation right? So relax, read a book,  and remember that most critters are more frightened of you than you are of them. It is important to observe some rules when vacationing:

-Don’t leave food out on the kitchen counters or anywhere else, ants and mice love leftovers.
 
-Don’t leave patio doors open, chipmunks and squirrels love to visit, not to mention mice and will enter at the slightest invitation.
 
-Lights at night will attract moths and other types of flying insects, some small enough to penetrate screens. Mother Nature, seasonal temperature variations, life cycles etc. can all create unexpected visitations, again a part of cottage life that we all have to deal with.

Question 11

What is included with the Cottages?

Accepted Answer

Our cabins come with pots, pans, dinnerware, and supplies to clean the cottage at the end of your stay. You will need to bring your own linens and towels unless otherwise noted, paper products, food (including condiments and spices), or any specialty items you would require. For a list of what amenities are available for you at the cottage please look at the “Explore” page

Question 12

Is there HST on the cottages?

Accepted Answer

Yes, you will be charged HST on top of the weekly rental rate.

Question 13

Can i have guests at the cottages?

Accepted Answer

If you have guests you would like to have stay or visit and it does not exceed the occupancy level for the cottage.

Question 14

Does anyone check the cottages before I arrive?

Accepted Answer

Yes, yhe owners of the cottages are responsible to have someone check the cottage prior to your arrival and after your departure to ensure that the cottage is clean and in working order.

Question 15

Are the cottages pet friendly?

Accepted Answer

Pets are not permitted at our cottages. 
Some excepetions can be made, please call our office to see if your pet can join you on your holiday.

MOONBEAM
LAKESIDE
RESORT

FAQ